Experience
Applying business analysis, operations, and technology to solve complex organizational challenges.
Career Snapshot
20+ years helping organizations improve the way they work.
I've worked across business operations, business analysis, software development, process improvement, and AI-enabled workflow automation. Whether supporting a startup, a government contractor, or an established enterprise, my focus has remained the same: understand the problem, simplify complexity, and help people work more effectively.
Areas of Expertise
Business Operations
Improving how work flows across teams to reduce friction, strengthen collaboration, and increase efficiency.
Process Improvement
Analyzing workflows, identifying bottlenecks, and designing practical improvements that create lasting results.
Business Analysis
Translating business needs into clear requirements that align stakeholders and technical teams.
Systems Thinking
Connecting people, processes, and technology to uncover root causes and improve organizational performance.
Cross-Functional Leadership
Building trust, alignment, and momentum across teams to achieve shared goals.
AI-Enhanced Productivity
Using AI to accelerate research, documentation, and decision-making while keeping human judgment at the center.
Tools & Technologies
The platforms and technologies I've worked with to improve operations, analyze business needs, and deliver solutions.
Business & Productivity
Microsoft 365
Jira
Kanban
Confluence
Agile
AI & Intelligent Automation
ChatGPT
Claude AI Web Interface
ABBYY Vantage
Analysis & Data
SQL
SSMS (SQL Server Mgmt Studio)
Microsoft Excel
Visio
Web & Digital
Squarespace
SEO
Google Analytics
Domain & DNS
Adobe
Lightroom
Photoshop
Acrobat Pro
Bridge
Development (Background)
ASP.NET
C#
XML
HTML/CSS
Professional Experience
SHIGEYOSHI
April 2026 - Present
Designed and launched every aspect of the business—from strategy and operational processes to customer experience, documentation, website development, and brand identity—transforming an idea into a fully functioning business.
Founder | Business Operations Leader
iKAN Software
April 2025 - Present
Supported document automation initiatives using ABBYY Vantage AI, improving intelligent document extraction, validating AI models, and refining business workflows for greater efficiency.
Business Analyst | AI Automation
Veterans Evaluation Services (Maximus)
Sep 2010 - Jul 2024
Coordinated software implementation projects, improved operational processes, and identified opportunities that increased revenue while supporting customers throughout implementation.
IT Principal Architect – Systems
Baytek International
Sep 2007 - Feb 2009
Coordinated software implementation projects, improved operational processes, and identified opportunities that increased revenue while supporting customers throughout implementation.
Project Coordinator
Industries & Environments
Federal Government (Department of Veterans Affairs)
Healthcare
Enterprise Software
Document Automation
Small Business
Digital Products
Technology succeeds when people trust the process.
The best solutions begin with understanding the work.
Sustainable improvements come from collaboration, not quick fixes.
Curiosity uncovers better answers than assumptions.
Every organization has unique challenges—but the principles of good operations remain the same.